personal leadership

Tuckman's stages of group development

Christopher Avery's Responsibility Process

Denial

Ignoring the existence of something

Lay Blame

Holding others at fault for causing something

Justify

Using excuses for things being the way they are

Shame

Laying blame onto oneself (often felt as guilt)

Obligation

Doing what you have to instead of what you want to

Quit

Giving up to avoid the pain of Shame and Obligation

Responsibility

Owning your ability and power to create, choose, and attract

feedback

what is it?

questionable example

essential for learning

characteristic of a growth mindset

asking for feedback

be clear that you want honest feedback

ask how I can improve for the future

probe more deeply

listen without judgment

write down what they say

offering feedback

only when asked to do so, or your offer was accepted

make it a positive experience

be timely

make it regular

prepare your comments

focus on behaviour, not personality

be specific

use your perspective

limit your focus, only one or two items

provide specific suggestions

feedback is for the recipient, not the giver

encourage reflection

follow up

Feedback exercise

example

exercise

facilitation role

plan, guide and manage a group event

ensure group objectives are met

with good participation

and full buy-in

be objective, be neutral

design and plan the group process

guide and control

ensure outcomes recoreded and dealt with

is for everyone

continuous learning

constant expansion of skills through learning

in response to a changing environment and new developments

kaizen

toyota lean

continuous improvement

or everyday improvement, everybody improvement, and everywhere improvement

small steps adding up over time to dramatic change

another associated concept is muda, which means waste

Kaizen is aimed at decreasing waste through eliminating overproduction, improving quality, being more efficient, having less idle time, and reducing unnecessary activities

performing root-cause analysis

determine what happened

determine why it happened

figure out what to do to reduce the likelihood that it will happen again

Step One: Define the Problem

Step Two: Collect Data

Step Three: Identify Possible Causal Factors

Step Four: Identify the Root Cause(s)

Step Five: Recommend and Implement Solutions

5 Whys

kaizen

exercise

risk mapping

learn more

Reflect

Feedback? Questions? Takeaways?

Credits